FAQ

  • I've forgotten my username and password. What should I do?

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    Click on "Forgot password?" at the top bar of the website. Enter the e-mail address you registered your account with and your log in details will be mailed to you. You can also click here.

  • What are the methods of payment?

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    We currently accept the following payment options: Visa Card, MasterCard, Maestro, Neteller, Skrill, Paysafecard, Webmoney and Moneta. When you are logged in to your account, click on “Deposit” to find out what deposit methods are available to you in accordance to your country of residence.

  • Are there any costs for deposit?

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    No. We do not charge any fees and all our payment options are free of charge.

  • How do I deposit?

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    Once you logged in to your account, click on "Deposit" and choose your preferred deposit method.

  • How do I withdraw?

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    You submit a withdrawal request from "My Account" at any time. Minimum withdrawal is €150 and transactions are usually processed automatically within 72 hours. For amounts lower than €150, you can request a manual withdrawal. This costs €10 and requires that you make at least one deposit. For manual withdrawal send an email to support@megajackpot.com with your IBAN and Swift/BIC details and it will be processed by our Payments Team.

  • What currency do you accept?

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    We accept the following currencies: EUR.

  • Where are you licensed?

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    We are licensed for operation in Curaçao, and all our games are fully certified by Technical Systems Testing, which is an accredited 3rd party testing company.

  • What are your bonus terms?

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    We are unique with our bonuses and unlike any other online casinos our bonus terms are simple and easy to understand. We don't require impossible wager requirements; rather we deliver casino chips straight into your account. The chips are yours to play with right away but cannot be cashed out. However, any money you win with those chips is available for withdrawal instantly. This is the fairest policy you will find, GUARANTEED!
    To be eligible, you need to confirm your phone number by replying to the SMS you received after registration.

  • How fair are the games in the Casino?

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    We use Betsoftgaming random number generator to randomly produce the gaming results. Also, all games are fully certified by TST which guarantees the highest standards online.

  • Do you accept players from all around the world?

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    All players are welcome at VegasCasino, but due to gambling restrictions in certain countries, we cannot accept players from: Afghanistan, Algeria, American Samoa, Andorra, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Ethiopia, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.

  • The game doesn't open when I click on it, what should I do?

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    For the games to open you should have the pop-up blocker turned off. In Internet Explorer pop-ups are blocked by default. Change as follows: Click on Tools > Pop Up Blocker > Turn Off Pop-Up Blocker. After doing so, click the game again to open it.

  • After logging into the casino, the screen is blank. What should I do?

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    In most cases, this is resolved by updating your Adobe Flash Player. Go to adobe.com and upgrade to the latest version of Adobe Flash. If the problem persists, please email us at support@megajackpot.com

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